| This page contains answers to common questions regarding items and orders. If you do not find your answer here, please contact us at the following address. orders@galileorealtime.com Terms of Payment: Payment must be received with your order. You may use your VISA, Mastercard, Discover or American Express. Shipping: Shipping charges within the Continental United States are calculated based on selected shipping method and total cost of order. For shipping of orders over $2,000.00 and/or outside the Continental United States, please email for special shipping information. Return Policy: Our business revolves around you. We want you to be 100% satisfied with your merchandise. If for any reason you are not completely satisfied, you may return the merchandise for exchange, replacement, refund or credit, in the amount of the purchase price (shipping costs are excluded). We must receive returned merchandise in its original condition before exchanges can be made. Merchandise returned after 90 days from date of invoice will be subjected to a 20% restocking fee. Merchandise that is older than 1 year from invoice date or not in original condition cannot be returned. Please pack your return carefully, We cannot be held responsible for items damaged during return shipping. Merchandise that fails under normal operating conditions within the stated warranty period will be replaced or repaired at no charge to the customer. |